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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is press the Help button, which is present on each page. A pop-up menu will appear. It includes exhaustive information about all the actions that you can carry out on that particular page. Each popup appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have a vast array of educational video clips explaining how to work with our web hosting Control Panel. They're designed for those of you who want to see how things are getting done instead of only reading articles. Thus, everyone can quickly find their way around our Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't find the answer you searching for, have a look at our extensive FAQ section, which comprises questions asked by actual individuals and offers practical solutions. We constantly "revamp" our FAQ database with new Q&A's in an attempt to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can contact our great team of client support engineers available 24x7 and eager to help you with any query. Each support ticket you open will be answered in less than one hour (the average ticket response time is only 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 258370

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com